Refund Policy

Return Policy

We want you to be completely satisfied with your purchase from Portraits Potions. If for any reason you are not happy with your purchase, we offer a hassle-free return policy. Here's everything you need to know:

Returns:

• You may return any unused and unopened product within 14 days of purchase
• To initiate a return, please contact our customer service team to receive a return authorization number
• Return shipping costs are the responsibility of the customer
• Once your return is received and processed, we will issue a refund to the original form of payment

Exchanges:

• We do not offer exchanges at this time
• If you would like to exchange a product, please initiate a return and place a new order for the desired product

Damaged or Defective Products:

• If your product arrives damaged or defective, please contact our customer service team immediately
• We will arrange for a replacement product to be shipped to you at no additional cost
• If a replacement product is not available, we will issue a refund to the original form of payment

Refunds:

• Refunds will be issued to the original form of payment
• Please allow 3-5 business days for the refund to appear on your account

If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team.